Furniture Warranty
Every Mirage piece is built on a welded aluminium frame with REHAU all-weather weave. This page explains how we stand behind that work.
Our warranty
Mirage Furniture warrants its furniture against defects in materials and workmanship for the warranty period stated on your invoice, from the date of purchase, when the furniture is used and cared for as intended.
What is covered
- Defects in the welded aluminium frame.
- Defects in workmanship.
- Defects in the REHAU weave.
- Powder-coat or finish defects.
When the warranty starts
The warranty starts on the date of purchase shown on your invoice.
How to make a claim
- Contact us in writing within the warranty period.
- Include a copy of your invoice and your name and contact details.
- Describe the problem and attach clear photographs.
- We will assess the claim and tell you how we will put it right.
What is not covered
- Normal wear and tear, and gradual changes in appearance with outdoor use.
- Damage from misuse, accidents, negligence or overloading.
- Damage from poor care or maintenance.
- Damage in transit that you arranged yourself.
- Repairs or changes made by anyone other than Mirage without our written approval.
- Environmental conditions outside normal domestic use, such as coastal salt-spray exposure.
Who the warranty applies to
The warranty applies to the original purchaser only.
What we will do
If a claim is accepted, we will repair or replace the affected part or piece at our discretion.
Your legal rights
This warranty is in addition to your rights under the Consumer Protection Act, and does not limit them.
Questions
Please contact us or request a quote if you would like to know more.